Desiring to do for you what we would like done for ourselves; we are committed to your satisfaction. If, for any reason, you find our products to be of lesser quality than you had hoped, you are welcomed to return the items to us for a full refund. No questions asked.
Please note the following:
- Please visit the Berkey FAQ page for information on the return of any Berkey item.
- You must contact us concerning a refund within 30 days of receiving your order.
- Exchanges are charged exact shipping costs.
- Any book you would like to return must be in the same NEW condition as when you received it.
- You are responsible for the return shipping charges of any items you ordered by mistake.
- We cannot give a refund for international orders.
Before shipping any products back to us, please contact us first so we can make proper arrangements to settle the matter.