Customer Feedback

Catherine Clark
February 6, 2012 at 2:02 pm

I don't often order from you because of the shipping. There doesn't seem to be many options. I order frequently from iHerb.com because they offer many shipping options; 2-3 are quite inexpensive. I need to count every penny these days, so I pick and choose those who can offer shipping options that are affordable - I just don't have anything to spare anymore. The less shipping I have to pay, the more I order. I can't afford to order large amounts because of my financial situation, so I almost never get the "free" shipping options offered with large orders.

Rikki
February 6, 2012 at 10:53 am

my order was prompt and correct. Your product is great and your pricing is exceptional. You have earned my future business. Thank you.

Sylvia Phillips
February 5, 2012 at 2:21 pm

Love the products. Bilberry has really made a difference with my vision. Super-foods is fantastic. I am feeling much better and enjoy the taste, sometimes mixing it in natural yogurt for dipping fresh vegetables.

Molly Kaisershot
February 3, 2012 at 9:17 am

I ordered the berkey water filter. Arrived in good condition and was sent very fast. Thanks

MK

Patti
February 1, 2012 at 5:32 pm

Again, very satisfied with More Than Alive, prices are good and fast shipping! Great selection of quality herbs.Get your daily greens-if you can't eat em, drink em!

Juanita Ringler
January 31, 2012 at 6:48 am

Thanks for your speedy response to my order of Super Foods powder!

I would like to say that I absolutely love it! Since I started taking it I've been feeling better over all. I struggle with painful, aching joints, and the Super Foods powder really seems to help with the inflamation. Thanks for offering such a great product at a reasonable price!

Julie Tagney
January 30, 2012 at 11:13 pm

The service was so prompt, and the products are wonderful. The chasteberry is doing remarkable things for my horse who suffers from Cushings Disease.

melanie
January 30, 2012 at 9:08 pm

The product was shipped immediately and it was received in excellent condition!! Thanks!!!

Diane
January 30, 2012 at 4:34 pm

Your service is great as always! Your wonderful fresh herbs are always a joy to receive!
The one thing I did not like about my last order was that I did not realize the entire order of diatomaceous earth would be packed in one large bag — Previously, no matter how many lbs I ordered, they were sent in smaller one pound bags — and this was great for me, because I keep some in different areas for home and barn use, etc.
There was no per pound discount for the one larger bag, so perhaps you could give your customers the option of small or large bags?
Or at least notify them larger orders will be combined so they will be prepared to it themselves.
Diatomaceous earth is wonderful stuff!! but hazardous to breathe if you are not properly prepared to handle it.]
Thanks again and blessings to you!

Silverio Pagano
January 30, 2012 at 12:55 pm

I was handled excellently! I'm very glad that my Daughter-in-laws parents told me about Diatomaceous Earth and More the Alive!! You guys rock!!

I did have a question. Is (not sure of spelling) Benzonite Clay better then Diatomaceous Earth? I had heard this from a health nut friend of mine. He said that Diatomaceous Earth has a tendency to make your bones more brittle, which is the opposite from what I heard.

Thanks again,

Silverio Pagano
Olathe, Kansas

Michelle Harley
January 30, 2012 at 11:26 am

I was very pleased with the service and the quality of the herbs I ordered was very good. A couple of the items I ordered arrived in a larger quantity than I ordered, i.e. one pound instead of the half pound I ordered. I will order again.

Deb Richards
January 28, 2012 at 5:56 pm

I am very satisfied with your products. The delivery was quick. Everything was packed well. I will definitely consider your company when ordering in the future.

Thank you.

Danette
January 25, 2012 at 6:43 pm

The order came quickly, and was packaged well. Plus, it's doing wonders, so THANKS! I ordered a # of your food grade DE, and I am going to your website right now to order more.

With Appreciation,
Danette

Dawn Marcott
January 25, 2012 at 7:30 am

I always recieve my product within 3 days of shipment. Thank you, that is a welcomed thing. Also you do not gouge people with the shipping price, witch is muchly appreciated.

Janis Lanphear
January 23, 2012 at 11:38 am

Thanks for the speedy delivery and wonderful service. Everything arrived in amazing condition and not a problem with the order. We will be ordering again when we need more supplies. Thanks

SID
January 21, 2012 at 8:43 am

Very good service, best quality and price, infuture I will buy from More Than Alive.

Sid

Marcia Sawatzky
January 20, 2012 at 9:50 am

Great service as usual!

judy B
January 18, 2012 at 1:55 pm

Very helpful. Was looking for alternatives to the big Pharma companies and I found it. Have recommended to friends. Great prices, good selection. Keep up the good work!

Veronica Lamin
January 18, 2012 at 12:00 pm

Happy New Year! Thank you for selling arrowroot powder at a more reasonable price than local supermarkets/co-ops. In fact, it looks like Whole Foods and one of the co-ops in the Greater Boston area has discontinued carrying arrowroot since I haven't seen it in stock in over 2 months. Has the processing and purchasing of arrowroot become that costly to vendors?

I look forward to ordering more items from you in the future.

Bart Levenson
January 16, 2012 at 5:32 pm

Out of about 50% of the items I was interested in.
Good shipping, but several things out of stock.

Debbie Newman
January 16, 2012 at 11:29 am

As always, I received my order completely intact and very quickly as well. I have never had a complaint against your company to date, and don't expect to in the future.

Shida
January 13, 2012 at 1:43 pm

I really enjoyed working with your company. Have told my firends about you guys. I appriciate your propmt respond in mailing my purchase.

Barb Siron
January 10, 2012 at 3:15 pm

Thank you for my order, Took a little longer than usual but I am glad to get it. I have been suffering with bad cold and happy to get these herbs. I need a few more things especially fenugreek for bronchials but just don't have the money right now.Thanks again, sincerely Barb Siron

Ruth Huntet
January 9, 2012 at 11:06 am

I was impressed with the respect and professional manner the young man who took my call handled my questions; also, I received my order so quickly that it suprized me. I also placed an order and had it deivered to my son in Virginia, and was happy it did not take weeks to arrive. Keep up the good work, customer service and respect still means a lot to those of us who grew up in a corteous, more kind world.

Thanks again.

Chelsea
January 7, 2012 at 11:30 pm

Thanks again for another flawless transaction and delivery of your wonderful products. I'm very impressed with More Than Alive and will be coming back as soon as my supplies run out. The info I found on the site helped me do my research and get me on track to treating my diverticulosis. Since starting on the digestive items I purchased I have not had a single flare up. Better yet.. I know if I do have a flare up now I'm the one in control. I can manage my own recovery without hospitalization, antibiotics and ridiculous contradictory advice from physicians who are clueless about digestive health issues. I finally feel like I'm on the path to a healthier me. I wish I had found your site sooner!

GIGI SILERIO
January 4, 2012 at 2:15 pm

~ I purchased 1 lb of Beet Root for the first time from More Than Alive and I'm very pleased with the product. I love to cook Caribbean style and I cook mostly everyday or every other day when we have leftovers :) I use it to color my rice, soups, stews and beans. It does not alters the flavor in any way, but we are aware of the nutritional benefits of Beet Root. Depending of how much I'm cooking, one full tsp is often enough to add to your pot at the beginning of your cooking time. But for a beautiful yellowish color that I like to add to my rice and soups I use 2 full tsp. It is too early to determine how long will be before I purchase another pound or two of the Beet Root, since I use it often.
~ Go ahead, play with it! It is delicious and nutricious too and I love it!!!!

Kristin Newsome
January 4, 2012 at 11:48 am

Your company always gets my order right and send it out in a timely manner. I would never think to order from any other company - keep up the good work!!

Tracy Johnson
January 3, 2012 at 10:32 am

This is the second time I have ordered from your company and the shipping is very fast and the product is always great!

cerise baker
January 2, 2012 at 12:48 pm

Product arrived promptly and intact. My 30 year old mare had been urinating excessively, appeared very depressed, and had no pep. She also was having a bout with the scours. The scours had been going on for about 2 weeks prior to ordering your product (Chaste Berry powder). I/my vet were trying to get this under control...no luck. I put her on your product asap. About 3 or 4 days on your product her urination slowed to normal, she no longer looked depressed and yes the scours begin to correct themselves. I don't know if your product corrected her diarrhea or just pushed everything I was doing into overdrive. Don't know...Don't care your product makes her feel and look much better and that makes me happy. Great product Chaste Berry powder! thanks Cerise Baker

Amy
January 2, 2012 at 12:02 pm

Like the write ups on each herb and the links to recipes and remedies. Your prices are really good and things come quickly. I will be doing more business with you as needs come up!

Lynn Cole
December 27, 2011 at 10:52 am

I was very happy with the actual product, but I was disappointed in the packaging. The three sport bottles that I bought were not individually wrapped they were all just placed in one box. I also thought each should have come with instruction on cleaning filter etc.. I gave them as gifts and I think for the price they should have been in a plastic wrap/bag with instruction and description of product.

dottie
December 23, 2011 at 11:27 pm

over a month of using it, my husbands colesterol is down by 40 (he just had it checked), I usually have 2 stones a month from a bad kidney (even with the kidney meds) and I have not had one. My dogs attachement anxiety for my son (he is very attached to him) leaves him with itchy skin with hair loss... I have been giving it to him for over a month now and all his hair has grown back and no more itchy patches. To coinsidental to be anything other than the powder we are taking. I do beleive it works and will continue to take it daily.

P Johns
December 22, 2011 at 6:36 pm

Thank you More Than Alive....your products are the best and I thank my Lord and Savior JESUS Christ that he helped me find your website.....and your customer service reps are great as well...please keep during your best to be a blessing to others

Thanks you

RIchard/Annette Wolf
December 22, 2011 at 11:15 am

Your service was very good as usual! And just so you know..we love this Berkey that we purchased from you several years ago. Regarding the new spout: We have had some leaking from around the new spout. We have re-tried two or three times to correct the situation..(We viewed the installation video on your site.) Now that seems to be doing pretty good...but then the opening where the water actually comes out started to leak occasionally.. One thing puzzling about it is that it does not drip all of the time. If it continues to leak/drip out- even though inconsistantly, we will be contacting you...It doesn't seem that it should be so problematic... we have had large puddles of water on the floor when we least expect it.
Beyond that issue we love the flow of water that comes out when we need it and the water level is nice.
Hope this feed back helps you..
Sincerely,
Annette Wolf

Jessica L.
December 21, 2011 at 2:17 pm

Great products and easy/quick delivery!

Mary
December 20, 2011 at 12:45 pm

The product arrived promptly and in good condition. Set up was really easy. Our water tastes 100% better! We are on a city water system. I feel better drinking the water and am definitely drinking more.

Tim
December 20, 2011 at 2:56 am

I could not speak more highly of this company. Just about everything about them exceeded my expectations. Shipping time was extremely fast and I received a little more than I expected. They definitely receive a 10 out of 10! Will certainly do business with them again.

Charles Lasky
December 19, 2011 at 11:41 am

Hi,

Here is the feedback you requested on the order (#132992) I placed on November 18.

On this order, you did not do so well. The order did not arrive for about one month after it was placed and if we didn't follow up on this through the web site and by phone, I don't know if we would have ever received it. The responses to questions about the order were also slow, both by online form and phone.

My wife was told that there was an issue with the shipping software and you thought our order went out. There was an apology for the delay and she was told that an extra item would be included for the trouble (Tension Tamer). This was a nice gesture, but when the order arrived, the item was not included. It was disappointing that this extra commitment wasn't fulfilled.

We also still have one of the items on backorder, which again was a little disappointing since it already took so long to get the order, but it is understandable since you can't ship something if you are out of it. It would have been nice to receive an email letting us know that item was backordered instead of thinking everything was finally coming. It could have even been noted in the email we received on Dec 13 stating our order was shipped.

We will not stop doing business with you over this, since there are things in all our lives and businesses that are outside our control, but I hope this feedback will help you in the future. I also understand that this time of year may be busier than other times and the weather and technical issues could also have caused some issues, but for me a little communication initiated on your end would have gone a long way to change this to a more positive experience.

Right now I would not be able to recommend you to others, but I hope some positive experiences with your company in the future will be able to change that.

Thank you and Merry Christmas,
Charles

linda miller
December 16, 2011 at 6:16 pm

I appreciate your prompt, service. I know I am getting good quality stuff. Keep up the good work! Linda

diane getty
December 16, 2011 at 7:24 am

Sadly to say I was NOT satisfied with my purchase... almonds were soft & spongy
sunflower seeds were dried out & tasteless
I have not tried the other items as yet, shipping was fast though.

Maria
December 15, 2011 at 11:14 am

Thank you for great products and fast shipping

Elizabeth Tucker
December 13, 2011 at 7:41 am

Great product, great service! A pleasure doing business!

Paula Lemmon
December 12, 2011 at 6:41 pm

I bought your superfood. It has given me alot more energy. I would recommend this to others because of what it does and the fact that it is affordable. I also add diatomaceous to the mixture when I take it. I used the diatomaceous to brush my teeth once every two weeks and that has made a big difference in keeping them clean.

Ingrid Bozarth
December 12, 2011 at 2:43 pm

I received my order exactly when and what was expected. Thank you so much.
God Bless

Ingrid

DIANE GALAROWICZ
December 11, 2011 at 11:09 am

Great place to order. Will order again.

Gwen F.
December 9, 2011 at 12:34 am

"Fast shipping and well packaged product. Excellent quality herbs...drinking infusions and tinctures all winter!" Thank you! Will order from you again...also shared link with family.

Jennifer
December 8, 2011 at 12:11 pm

You guys do a fabulous job. My order was correct and it arrived very, very fast.
Thank you for doing such good work!

janet little
December 7, 2011 at 3:12 pm

me and my family love our berkly water .your service was on spot.we have told all our friends about your great service.if we should upgrade in the future your company will be our only choice.,thanks again.

Kathren
December 7, 2011 at 11:34 am

You have great products at a very good price. The products I ordered arrived quickly and with no problems.

Margaret Stockton
December 7, 2011 at 10:55 am

I believe this was where I purchased the yacon syrup. I was happy with the shipment. I would have appreciated a lable on the jar so I could know for certain it was what I thought it was.